If you would like emails to be forwarded from one person to another or to have the forward removed, please follow the below steps if you have access to the Office 365 admin portal.
Go to the Portal.
Enter your admin credentials to login and then click on Admin on the left hand side.
On the left hand side in the new tab that open, click on Users and then Active Users.
Search for the original mailbox (this is the mailbox of the user whose emails need to be forwarded).
Click on Mail and then Manage email forwarding.
Ensure that the tickbox is enabled and then add in the recipient email address.
Save and close.
If the above steps don't work or if you do not have admin access to the portal, please raise a new case online and reference the title of this article.
Within your case, please include the following:
Name and Email address of the original mailbox and recipient.
Do the emails need to still be received on the original mailbox?
Is this only for a set amount of time?
Once you have raised the above, our technical support team will have this actioned for you ASAP.