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Free up space in your hosted profile

Learn how to resolve the 'profile only has xx% free space remaining' warning by deleting or moving files.

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Written by Huzayfah Patel

⚠️ Important: After deleting or moving files, fully sign out of your virtual desktop session, then sign back in. This allows the system to release the reclaimed space.

Understand the Low Storage Warning

You may see the following message:

DPSCloud Profile Management - profile only has xx% free space remaining

This means your personal profile is running out of storage space. You should delete unnecessary files or move them to OneDrive or your organisation's storage location.

If you do not free up space, you may be unable to sign in to the system.

Free Up Storage Space

  1. Open File Explorer.

  2. Review the locations below for files you no longer need or can move elsewhere:

    • Desktop.

    • Downloads.

    • Documents.

    • Pictures.

    • Music.

    • Videos.

      📌 Note: Sort by size when in the folder to make this easier.

  3. Delete unnecessary files or move them to OneDrive or your organisation's storage location.

  4. Prioritise large files, as removing or moving these will free up space more quickly.

  5. Review your email folders, including Inbox, Sent Items, and Deleted Items, then remove anything you no longer need.

  6. Clear the Google Chrome cache if it is using a large amount of space.

  7. Empty the Recycle Bin on your desktop.

  8. Fully sign out of Citrix, then sign back in.

📌 Note: Deleting files does not release the space until you empty the Recycle Bin. You must also fully sign out of Citrix rather than only disconnecting the session.

Move Files to OneDrive

Your Microsoft 365 OneDrive account provides storage that you can access from other devices.

  1. Open a browser from the DPSCloud hosted desktop, then go to OneDrive.

  2. Sign in if prompted.

  3. Click Upload, then select Files or Folder.

  4. In File Explorer, select the files or folders you want to upload.

  5. Wait for the upload to complete, then confirm that the files are available in OneDrive.

  6. Delete the original files from your DPSCloud desktop if you no longer need to keep local copies.

  7. Empty the Recycle Bin, then fully sign out of Citrix and sign back in.

For more information about OneDrive and accessing files from other devices, visit the Microsoft OneDrive website.

Move Files to Your Organisation's Storage

You may also be able to move files to your organisation's shared storage location.

  1. Open File Explorer.

  2. Find your organisation's mapped drive, which may use a drive letter such as F: or G:.

  3. Move the required files to the appropriate folder.

  4. Confirm that the files have copied successfully before deleting the originals.

  5. Empty the Recycle Bin, then fully sign out of Citrix and sign back in.

⚠️ Important: Files saved to a shared company storage location may be visible to other users in your organisation.

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