Troubleshooting
Solutions to common problems.
System slowness
Printer Issues
Low storage on profile
Error: Failed to load user profile
Emails aren't being received
Matter Crashing
Macro not working in Word
Error - Teamtalk AppStart: 'Fail to open the wave out device'
Unable to access matter
Error: The citrix environment can't be connected
DPS Addin not showing
Recreating an outlook profile
Error: Class not registered
No sound in Citrix
Adobe Acrobat does not allow connection
Blocked Website
Error Message: DPSsetup.ini not found
Date and time error
Word document asking for password
DPS Hosting/Hardware: Email attachments showing as rich text
'String or Binary data would be truncated'
All licenses in use
Teamtalk dictations aren't working
Error: Can't move focus to the control
Fee Earner missing from Group when selecting My Matters or My Time Recorded
Bill template has changed appearance
Unable to find document added to a matter
Error message 'This bill was created with an older version of cashier and cannot be viewed'
File History copy of bill not showing – Adobe Error
Re-add a deleted user
Emails not going into matter
One Office not loading in Outlook
Outstanding bill request, cannot close a matter
Send job error on TeamTalk
Object reference not set to an instance of an object error when clicking an item in the workflow
Entries missing from file history
Missing matter application code
MLS (My Legal Space) crashing
Primary key not found email error
User does not have rights to access this matter
Email holding record not found
Concurrency violation error
OV numbers showing in forms
Access denied when dragging and dropping
Macro Security error
Time not showing on matters
Time record at wrong date
Crime case class not showing on actions drop down
Crime telephone calls saved to wrong class