Unable to find document added to a matter

This usually happens when a document folder named for example, Invoice Docs, already exists in a shared drive, but the Enable Document setting has dropped out in the DPSSQLConfig.
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1. Go to DPSSQLConfig, Accounts, Accounts Settings.
2. Tick the box, Enable Invoice Documents.
3. Select Browse and select a path, which is a shared drive that all users can access. This is usually the F drive, click DPSSQL, Invoice Docs, click OK, Save.
4. Before you post a transaction, save the document in the F drive, DPSSQL, Invoice Docs. Then in the FD posting screen, select the posting type, Add Document, select the document and upload it to the posting screen, complete the posting details, click Post.
5. Select the ledger, double click on the document, and the it will now open.
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If you are still having issues, please raise a new case online and reference the title of this article.