Please try the below steps to resolve your printer issues:
Restart your printer.
Restart Your machine.
Check your internet connection if wireless.
Ensure that all cables are plugged in correctly.
See Printer screen if there are any errors.
If these have not resolved your issue, please raise a new case online and reference the title of this article.
Please ensure that you include the following in your case:
Make of the printer?
Model of the printer?
When it was last working?
Is it a new printer?
Is it printing outside of Citrix?