Adobe Acrobat does not allow connection
If you are getting the error message "Adobe Acrobat does not allow connection to:..." Then please follow the below steps:
Open Adobe Reader.
Click on Edit at the top of the screen and then click on Preferences from the drop-down.
Click on Trust Manager on the left-hand side.
Click on Change Settings under Internet Access from PDF Files outside the web browser.
Click on the path and then click delete.
The path will now have been deleted and you should now be able to open the PDFs as usual.
Adobe Acrobat Security Warning
If you are receiving an error which states "The document is trying to access..." and prompts you to allow or block the access, it may be that you have Enhanced Security turned on. In this case please follow the steps below:
Within Adobe Acrobat, click on Edit in the top bat and then Preferences.
In the window which opens, click on Security (Enhanced) in the left hand pane.
Untick the following two boxes:
Enable protected mode at startup.
Enable Enhanced Security.
At the bottom of the window, click on Add Folder Path.
Find the DPSSQL folder and select it. This should be located within the shared drive where your DPS Install is located (typically the F: Drive).
Click Ok.
If you are still having issues, please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team.