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File History copy of bill not showing – Adobe Error

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Written by Huzayfah Patel
Updated over 4 months ago

If you receive this error, it might be that there was a corruption saving the bill print on posting. This doesn’t affect the actual posting of the bill or your ledger figures, it's purely a document-saving error.

You can resave a copy of the bill to the file history by following the steps below:

  1. From the Matter ledger card, double-click on the bill posting.

  2. Click View Bill.

  3. Check the correct template is selected, by pressing Print Settings, then choose a template from Print Layout - Bill.

  4. Click Print Preview.

  5. Select File, then Export to PDF.

  6. Save File to a desired location.

  7. From the File History, right-click on the bill which does not show the bill copy.

  8. Click Edit Item.

  9. Remove the corrupted document by clicking on the red X.

  10. Click the 3 dots under Document.

  11. Select the new saved version of the bill.

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