If MLS is crashing when you press 'OK' then please follow the below steps:
Close and reopen DPS OutlookOffice or DPS OneOffice.
Try on a different Item.
Try on a different matter.
Sign out of Citrix and then sign back in again (Do not disconnect)
If the issue continues then please raise a new case online and reference the title of this article.
Please answer and include the below information on the ticket:
Does it happen on other items?
Does it happen on other matters?
A screenshot of any errors that show up.
Is this happening on both DPS OutlookOffice and DPS OneOffice?
Is this happening to other users?
Has MLS worked previously?
When did MLS stop working?