In DPS OneOffice, open the matter in Case.
Select the Time tab and click on the unbilled time entry.
Right click on the time entry and select Edit Item, the edit screen displays.
In the Amount box, change the value to 0.00, click Save then Close.
If you are still having issues, please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team.