To clear the outstanding bill request message, follow the steps below:
Go to the matter in Case.
Select the Tasks tab and you'll see the bill rejected line.
If there’s no bill rejected line here, take a screenshot of the ledger Completion tab,
create a new support portal CASE and upload the screenshot.
A member of the support team will deal with this for you.
Right click on the Bill Rejected line and select EDIT ITEM.
Select Edit Bill in the next screen and Select Delete.
Select YES to the message ( "Posting date XX/XX/XX is outside the current period dates (period XXXXXX), you are working in. Are you sure to continue?").
Go back to matter ledger, select the Completion tab. The outstanding bill request message will have cleared, and you can close the matter.
If you are still having issues after following these steps, please raise a new case online and reference the title of this article.