When closing a matter, if a warning appears telling you the matter has Outstanding Bill Requests, check the following 2 (possibly 3) places:
From the DPS Home page, click on ADMIN.
Click Admin Tasks
Check that the matter isn't showing in either Bill Requests or Proformas tabs
If the bill is sitting on one of the lists, either Post or Reject
If your firm has Bill Authorisations switched on
From the DPS home page, click User.
Click Authorisations
Click the Bill Requests tab
If the bill is displayed, either Reject/Delete/Authorise
If the bill isn't in either location, or it is, but you have selected the Reject option in either of the 2 above instances:
From the matter ledger screen, make a note of the Date Opened
Click Open Matter File
Click on the Magnifying Glass directly to the left of the £ Accounts button
If the From date is after that of the date of the matter opening, then use the From date dropdown to
elect the file opening date
Click the Red cross in the top right corner of the small box.
Click Tasks
If the bill is displayed, hover over the row of the bill, right-click, then click Edit Item.
Click Edit Bill.
Click Delete.
The matter should now be clear.
If the bill request is not in any of the 3 locations above, Please raise a new case online and reference the title of this article.