It sounds like the system cannot locate your template and is generating the DPS default bill template, This can occur for a number of reasons, i.e. the drives where the template sits have gone offline, or if someone has re-saved the template to a new location which isn't available to you.
If you experience this issue, please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team. One of our Accounts Support Team members can help get your bill template working again.
Bill template has changed appearance
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Written by Huzayfah Patel