Bill template has changed appearance

It sounds like the system cannot locate your template and is generating the DPS default bill template, This can occur for a number of reasons, i.e. the drives where the template sits have gone offline, or if someone has re-saved the template to a new location which isn't available to you.
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If you experience this issue, please raise a new case online and reference the title of this article and one of our Accounts Support Team members can help get your bill template working again.