The message 'This bill was created with an older version of cashier and cannot be viewed' can appear if the same bill was posted twice. The solution would be to reverse the bill which carries that message.
It has also been seen on a few occasions that when the machine is shut down overnight, the issue no longer appears the following morning.
This may then allow the bills to be viewed without the message displaying.
It's best to reverse the bill in the original month it was posted and, within the current financial year.
If you're unsure about reversing the bill, skip the solution below and raise a new case.
To reverse the bill, login to DPS FD, and select client ledger.
If the bill has been paid in part or full, you'll need to reverse the allocation first.
To reverse the allocation, open the CTO or OCR receipt line related to that bill.
Select Payment Against tab.
Click on the allocation line, then right click, and select Reverse Allocation.
On the client ledger, locate the bill transaction line where you saw the message..
Double click on that bill transaction line, to open the transaction info sheet.
Click Edit Transaction.
Ensure the Reverse Date matches the Reverse Period.
Click Reverse.
If re-posting the bill with the same bill number, add a letter at the end of the bill number, eg 123456A.
If you are still having issues, please raise a new case online and reference the title of this article.