Entries missing from file history

If certain items within your file history have disappeared it may be that a filter has been applied to only show a specific file type.
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When you are inside a matter and looking at the file history, there will be a row of file types at the top (just below where it has the "Matter" and "Client" buttons).
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The row will have multiple options such as "All, Calls, Letters, Emails," etc. Clicking any of these will filter the file history so only entries of that specific type appear.
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If the "All" option is the one that is selected but certain things still aren't appearing, you can click on the little downward facing arrow to the right of "All" and make sure that "Include Time" is ticked.
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If this option is ticked and items are still missing, please raise a new case online and reference the title of this article.