How to correct a client to office transfer and client receipt postings made in error

A client to office posting type (CTO) cannot be reversed and where a duplicate client receipt was also posted, in this case correct as follows:
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1. Post an office to client (OTC) entry, this will 'reverse' the CTO posting, by increasing the unpaid bills and increasing the client balance.
2. Post a client payment/debit (CDR) and this will 'reverse' the duplicate client receipt (CCR)
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If you are still having issues, please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team.