Welcome to your Access Legal OneOffice Customer Success Newsletter! We’re excited to bring you the latest updates, tips, and best practices to help you get the most out of your software. Stay tuned for important news and insights designed to ensure your success every step of the way.

A new utility has been implemented to address historical orders that were not correctly acknowledged with InfoTrack. This feature adds a button to the 'Search Orders' screen, visible only when InfoTrack integration is enabled, which triggers a process to acknowledge all completed orders with InfoTrack. The utility ensures that historical orders will no longer appear in the 'uncollected orders' list, streamlining the order management process.

The new update for DPS One Office brings multiple bug fixes and updates.

View release notes >

Our next release v.16.2.2.0 is due to be release at the beginning of July and it will contain enhancements to the Alternative Preview Pane. In version 16.1.1.0, we introduced the Alternative DevExpress Preview Pane to address limitations in the legacy (now deprecated) previewer. Since its launch, we have actively gathered and incorporated user feedback to enhance functionality, improve layout consistency, and close feature gaps between the old and new preview panes. These updates aim to improve the overall user experience and reduce support-related issues. As we continue to enhance the alternative previewer, we are preparing to fully deprecate and disable the original previewer in a future release.

In addition, the Conveyancing workflow has been updated to include calculations of Land Transaction Tax (LTT) for Welsh residential conveyancing transactions.

Each month, you'll have access to a range of webinars delivered by industry experts. From the UK's leading legal compliance update to practical guidance for optimising your software, along with important insights into product development.
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Our webinars are designed to help you enhance your business practices and stay ahead in an ever-changing landscape.

We're pleased to announce that our Legal Diversity tool has been updated with the latest 2025 question set and is now available.

In July 2011, the Legal Services Board (LSB) issued guidance to regulators on diversity data collection across the legal workforce and the promotion of the transparency of this data at entity level. As a result, all firms regulated by the Solicitors Regulation Authority (SRA) are required to collect and report their diversity data every two years.

We've created this comprehensive guide which includes everything you need to answer key questions and streamline your experience, including:

You can also view our release notes >

In order to access the hosted desktop and log into One Office, you will need to install Citrix by following the steps in this article.

Below are the regularly scheduled courses that we deliver remotely every month. Course places are available to book all core sessions in the program and delegates join other users from our customer base. These are an ideal cost-effective training solution for firms who are looking for one or two members of staff to take on more in-depth learning and for user refresher purposes.

To arrange a booking for this solution or a group booking purely for your firm, please email the training team via [email protected].

The legal sector in the UK is experiencing a transformative shift with the integration of artificial intelligence (AI) technologies. Law firms are increasingly adopting AI to enhance efficiency, accuracy, and client services. This technological advancement brings numerous benefits, including improved productivity, cost savings, and the ability to provide more innovative solutions to clients. However, it also introduces new challenges, particularly in the realm of Professional Indemnity Insurance (PII).

In this article Rosanna Davenport, Risk and Compliance Associate, explores how to embrace the exciting innovations in AI while balancing compliance and risk management. Read now >