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Customer Success Newsletter - May 2025

Lindsey Samways avatar
Written by Lindsey Samways
Updated this week
CS Newsletter

Welcome to your Access Legal OneOffice Customer Success Newsletter! We’re excited to bring you the latest updates, tips, and best practices to help you get the most out of your software.

Stay tuned for important news and insights designed to ensure your success every step of the way.


Latest release information

We are excited to announce the release of OneOffice and Financial Director v.16.2.1.1, packed with powerful new features, enhancements, and fixes to help your firm stay compliant, streamline workflows, and enhance user control. Here's what's new:

  • Manual Override of Case Destruction Dates (CDAM Module)

  • CDAM Destruction Report Enhancements

  • High-Risk Client Identification

  • COS Import Tool – Now with Payee Details

  • IHT Forms Update – IHT418 & IHT423

  • Zero-Rated Diary Items – Charge Override

  • Ad-Hoc Reporting – Longer SQL Queries

  • Client & Matter Forms Refactored

  • Bug Fixes – OneOffice & Financial Director

  • ISO 20022 Compliance for Domestic CHAPS Payments

  • Billing Workflow Improvements

  • Bill Templates – Per-Page Totals


Webinars


Elevate your knowledge and maximise your software

Each month, you'll have access to a range of webinars delivered by industry experts. From the UK's leading legal compliance update to practical guidance for optimising your software, along with important insights into product development.
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Our webinars are designed to help you enhance your business practices and stay ahead in an ever-changing landscape.

Webinar Title

Date & Time

Registration Details

Product Roadmap Webinar Update

Thursday, 22 May 14:00pm

AML Independent Audits

Thursday, 22 May 12:30pm

May Compliance Update

On-demand

April Compliance Update

On-demand

April AML Update

On-demand

Streamline Your AML Process: How inCase Simplifies Compliance Without Compromise

On-demand


SRA Diversity Survey 2025

In 2011 the Legal Services Board published their decision paper on increasing diversity and social mobility in the legal workforce.

Firms must collate and report their diversity data to the SRA every two years, this requirement applies to all firms regulated by the SRA, including sole practices, recognised bodies and alternative business structures.

Once the data has been collated the SRA will publish the diversity profile of the profession on its website, and report back to the Legal Services Board.

Coming Soon: Access Legal Diversity Survey Tool

As a regulated firm, it is your responsibility to undertake this survey. To facilitate this process, we’re excited to announce that our online SRA Diversity Survey tool will soon be available to help streamline data collection and reporting.

The system enables you to:

  • Collect and collate all necessary data safely and anonymously.

  • Staff members can complete surveys from their smartphones or mobile devices.

  • Monitor and manage survey completion.

  • Receive a detailed report based on the collected survey data, formatted appropriately for submission to the SRA.

We’ll be sharing further updates once this fantastic tool is available.


Knowledge Centre

Make changes to Office 365

As part of our collection of self-serve training videos we have updated the following two articles to make it easier for you to make changes to Office 365.


Upcoming training course bookings

Why book?

Below are the regularly scheduled courses that we deliver remotely every month. Course places are available to book all core sessions in the program and delegates join other users from our customer base. These are an ideal cost-effective training solution for firms who are looking for one or two members of staff to take on more in-depth learning and for user refresher purposes.

How do I book?

To arrange a booking for this solution or a group booking purely for your firm, please email the training team viaβ€―[email protected].

May & June 2025 Delegate Day training:β€―

  • One Office user training – Wed 7th May or Wed 4th June

  • Supervisor training – Tues 13th May or Tues 24th June

  • Developer Day 1 training Wed 14th May or Wed 25th June

  • Developer Day 2 training Thurs 15th May or Thurs 26th June


Compliance Corner

Financial year end - why do we do it to ourselves?

Beth Mayman, Head of Risk and Compliance Services at Access Legal, shares her thoughts on proactive measures that compliance teams and supervisors can implement to ease the pressures experienced during the final 4 to 8 weeks of the financial year. Read now >

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