Authorise a Third-Party IT Company
Complete the letter of authority form.
Fill in all required details, including:
Your organisation details
The third-party IT company’s details
The scope of access you are authorising
Raise a new support case online.
Create a new case using your usual support portal.
In the case subject or description, reference the title of this article (for example, “Third-Party IT Letter of Authority”).
Attach the completed letter of authority form to the case.
Upload the signed and completed letter of authority form to the new case.
Once processed, Access will recognise the named third-party IT company as authorised to log support cases regarding your DPS OneOffice system as per the scope you provided.
Change or Withdraw Third-Party Access
⚠️ Important
If your third-party access requirements change at any time (for example, the IT provider changes or you no longer want them to contact us):
You must let Access know so we can update or withdraw their access.
Access requires at least five days’ notice to withdraw access for a third party.
To change or remove access:
Raise a new case online.
Reference the existing third-party authorisation and clearly state the change (for example, withdraw access or update to a new provider).
Provide any updated documentation if required.
Still Need Help?
If you are unsure how to complete the letter of authority form or what level of access to grant, please raise a new support case online and reference the title of this article so the Support Team can guide you.