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Customer Success Newsletter - September 2026

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Written by Benji Tarlea
CS Newsletter

Welcome to your Access Legal OneOffice newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


OneOffice & Financial Director 16.4.0.0

We're pleased to announce the latest release of Access Legal OneOffice & Financial Director Version 16.4.0.0.
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This update includes:

Bugs - OneOffice

  • PDF Conversion Could Distort Document Layout

  • PDF Attachments Were Drastically Larger Than Expected

  • Conflict Check Could Not Search by Postcode for Non-Client Contacts

  • Fee Earner Grade Could Override the Matter's Charging Rate

  • "Unable to Create Attendance Note" Error on Save

  • Advocacy Not Included in Attendance Note Grand Total (Civil Legal Aid)

  • Error When Entering a Long Reason on Bolt-On Payments (FAS)

  • MAAT ID Not Required When Closing Certain Crime Proceedings Classes

  • CCCD Rate Table Download Failing in the SQL Config Tool

New Functionality - OneOffice

  • Delete Button Hidden on the Users and Groups Configuration Screen

  • AGFS Fee Scheme 17: Additional Preparation Fee Increased to ÂŁ81

  • AGFS Fee Scheme 17: Additional Preparation Fee Extended to Guilty Plea and Discontinuance Claims

  • AGFS Fee Scheme 17: Wasted Preparation Trial Days Threshold Reduced from 5 to 2

🔔 Please note: If you are a hosted client this will automatically be applied to your system by one of our technicians, if you are a non-hosted client and have an SLA, we will be in touch to arrange an update at a convenient time.

Additional Information

This release includes a database upgrade. The OneOffice and ALCM databases are kept in sync, and a number of fixes delivered on the ALCM side required a database update. The OneOffice version number has therefore moved to 16.4.0.0 to reflect that shared database upgrade. This has no functional impact on OneOffice itself - all changes described above are the OneOffice - specific items included in this release.


Announcement

Microsoft Exchange Online Action Required — October 2026

Microsoft is retiring Exchange Web Services (EWS) for Exchange Online (Office 365 / cloud-hosted email), and this may affect how your DPS software connects to your mailbox.

Are You Affected?

You are likely affected if all three of the following apply to you:

  • You use the Exchange email features in DPS (Email Agent, calendar sync, etc.)

  • Your email is hosted in Microsoft 365 / Office 365 (cloud-hosted, not on your own server)

  • You have the OAuth 2.0 option enabled in your company's Email Settings in the DPS Config. Tool

Quick Check

If you have an App Registration set up in your organisation's Azure Portal (Entra ID) specifically for DPS — you set this up following our OAuth 2.0 setup guide — then you are using this configuration and should read on.

If you're not sure, or if you use a traditional username/password (basic auth) setup for an on-premises Exchange server, you are not affected by this change.


Webinars

Stay ahead with our expert-led webinars

Join our monthly webinars featuring industry specialists to help you get more from your software, stay compliant and keep pace with a rapidly changing regulatory landscape.

Each month, we round up the latest webinars and on-demand recordings - browse the full list below.

Webinar Title

Date & Time

Registration Details

September Compliance Update

Thursday, 3 September at 12:30

Law Firm Undertakings

Wednesday, 9 September at 12:30

Data Protection Update - September 2026

Thursday, 17 September at 12:30

August Compliance Update

On-demand

What does the move to FCA regulation for AML mean for law firms?

On-demand


Upcoming training course bookings

Why book?

Below are the regularly scheduled courses that we deliver remotely every month. Course places are available to book all core sessions in the program and delegates join other users from our customer base. These are an ideal cost-effective training solution for firms who are looking for one or two members of staff to take on more in-depth learning and for user refresher purposes.

How do I book?

To arrange a booking for this solution or a group booking purely for your firm, please email the training team via [email protected].

October 2026 delegate day training:

  • OneOffice User - Wednesday, October 7

  • OneOffice Supervisor - Wednesday October 14

  • OneOffice Developer Day 1 - Wednesday, October 21

  • OneOffice Developer Day 2 - Thursday, October 22


Risk & Compliance Monthly Training Sessions

Each month our Risk & Compliance Consultancy Team run a training session on a key compliance topic based on the queries received into our compliance helpline, trends we are seeing in the sector or in our work with our customers.

Places can be booked through the FlexPoints catalogue for 70 points per attendee or you can email [email protected] if you wish to pay via invoice for ÂŁ100 + VAT per place.

Sessions coming up:

  • A Practical Guide to the SRA Accounts Rules with Rosanna Davenport - Wednesday 16th September @ 10am

Any questions or for further information on session agendas, please do not hesitate to reach out to us via [email protected]

We look forward to seeing you on a session soon!

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