Whitelisting emails
Please raise a support ticket and reference the title of this article, ensure that the following are included in the email:
Sender's full email address.
Any anticipated emails that may have been caught in the spam filter.
We can then have this actioned once the information has been received.
Blacklisting emails
Please raise a support ticket and reference the title of this article, ensure that the following are included in the email:
Sender's full email address.
Let us know if you wish to have the email address blocked or the domain (any emails from the company after the @ in the email address).
You can also right-click the email that you have received and click Junk then Block sender.
We can then have this actioned once the information has been received.