Create a New Outlook Profile
Click the Start button on the bottom-left of your screen.
Type Control Panel and press Enter (or click Control Panel in the results).
In Control Panel, click Mail (Microsoft Outlook) (32-bit).
In the Mail Setup window, click Show Profiles….
Click Add….
Type a name for the new profile (this must be different to the existing one), for example:
Outlook 2New Outlook
Click OK.
Configure the New Profile
In the window that appears, confirm your Name and Email address are correct.
Click Next.
Allow Outlook to complete the configuration checks.
If All Checks Succeed
If you see three ticks, the profile has been configured successfully.
Make sure “Set up Outlook on my phone, too” is unticked.
Click Finish.
Continue to Set the New Profile as Default below.
If Any Check Fails
If one or more checks fail, do not continue.
Raise a support ticket and reference the title of this article.
Set the New Profile as the Default
Back in the Mail window (where you see the list of profiles), under Always use this profile, click the drop-down.
Select the new profile you just created.
Click Apply.
Click OK to close the Mail window.
Test Outlook
Open Microsoft Outlook as normal.
Check whether Outlook now opens and operates correctly using the new profile.
If the Issue Reoccurs
If the issue happens again after you have:
Created a new profile, and
Set it as the default,
please raise a support ticket and reference the title of this article.
Include the following details in your ticket:
User name of the person having the issue.
The best contact details for that user (for example, direct dial or mobile).
This will help the support team contact the user directly and investigate further.