Welcome to your Access Legal OneOffice newsletter
Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.
Access Legal OneOffice: 16.3.1.0
We are pleased to announce the latest release of Access Legal OneOffice and Financial Director 16.3.1.0
This update includes:
Crime Legal Aid (Amendment) Regulations 2025 - Retired Codes
Variable Monthly Fee Earner Targets
Bug fixes
Reminder: Update to the MyAccess Support Portal Login URL
We want to remind you that the login URL for the MyAccess Support Portal (previously known as the Customer Success Portal) has recently been updated.
If you have the old link saved as a bookmark, you will now be directed to an error page when trying to access your account.
Please update any bookmarks you have saved to the new URL below:
New URL (please use this going forward): https://support.theaccessgroup.com/
Old URL (no longer active): https://access-support.force.com/Support/s
Updating your bookmark will ensure you can continue to raise and manage support tickets, access resources, and find all your Access-related information without interruption.
If you experience any issues accessing the portal after updating your bookmark, please contact our support team.
Support for Legal OneOffice is about to get even easier
Weāre enhancing the way you access support for Legal OneOffice. Soon, all support requests will be submitted through our new My Access Portal, offering a faster and more streamlined experience.
āPlease note ā you can still call and speak to our support team as usual. That isnāt changing.
Through the My Access Portal, youāll be able to:
Get AIāpowered support 24/7
Use the Digital Assistant chat box
View and track your support cases
Access Help Centre guides and resources
What happens next?
Youāll soon receive a dedicated communication with more details about the change, what to expect, and the confirmed switchover date.
Thank you for your continued partnership. We look forward to delivering a simpler, faster and more integrated support experience.
Stay ahead with our expert-led webinars
Join our monthly webinars featuring industry specialists who'll help you get more from your software and stay compliant.
Expect practical optimisation tips, the latest legal compliance updates, and exclusive insights into upcoming product features. Each session is designed to enhance your business practices and keep you competitive in a rapidly evolving market.
Webinar Title | Date & Time | Registration Details |
March Compliance Update | Thursday, 5 March at 12:30pm | |
CQS Update 2026 | Thursday, 12 March at 12:30pm | |
PII Update 2026 | Thursday, 19 March at 12:30pm | |
February Compliance Update | On-demand | |
Where were all the compliance officers? | On-demand |
Upcoming training course bookings
Why book?
Below are the regularly scheduled courses that we deliver remotely every month. Course places are available to book all core sessions in the program and delegates join other users from our customer base. These are an ideal cost-effective training solution for firms who are looking for one or two members of staff to take on more in-depth learning and for user refresher purposes.
How do I book?
To arrange a booking for this solution or a group booking purely for your firm, please email the training team viaāÆ[email protected].
March 2026 Delegate Day training:
One Office User training ā Thurs 5th March
Supervisor training ā Thurs 19th March
Developer Day 1 training ā Tues 24th March
Developer Day 2 training ā Wed 25th March
Levelāup your firmās compliance in 90 minutes
Access Legalās Risk & Compliance Consultancy Team is running a remote training series (via Microsoft Teams) designed for busy legal professionals who want practical, immediately applicable guidance -plus time to get questions answered.
What youāll get
š 90āminute sessions with open Q&A
š§āš Delivered by our consultancy team who advise firms daily
ā Just Ā£100 + VAT or 70 FlexPoints per delegate
Upcoming sessions (all Wednesdays, 10:00):
18 Mar - Stop Issues Before They Start: Legal File Reviews Made Simple (Host: Rosanna Davenport)
29 Apr - From Suspicion to Submission: A Practical Guide to Effective SAR Reporting (Host: Mariam Dobosz B.A, LLM)
20 May - Managing Complaints with Confidence: A ComplianceāLed Approach for Legal Teams (Host: Rosanna Davenport)
Case Management Systems: The Backbone of Compliance
As the legal industry finds itself in an increasingly regulated and risk sensitive environment, the question is not whether a law firm should use a case management system, but if it can afford not to
In this article, Diana Borlea, Risk and Compliance Associate, examines the benefits or properly implemented a case management system. Read now >

