Welcome to your Access Legal OneOffice newsletter
Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.
"Customer relationships are built every single day through trust, value, and meaningful interactions that have a lasting impact." — Access Legal Customer Success Team
OneOffice & Financial Director 16.3.5.0
We're pleased to announce the latest release of Access Legal OneOffice & Financial Director Version 16.3.5.0.
This release delivers the A2A Claims Portal Migration.
How this version will be released
This update should be downloaded by your trained DPS Supervisor\Developer who can apply it to your system. The update will be made available on our Customer Portal.
🔔 Please note: If you are a hosted client this will automatically be applied to your system by one of our technicians, if you are a non-hosted client and have an SLA, we will be in touch to arrange an update at a convenient time.
OneOffice & Financial Director 16.3.4.1
We're pleased to announce the latest release of Access Legal OneOffice & Financial Director Version 16.3.4.1.
This update includes:
User Stories - OneOffice
Family/ Public Law / Community Care — Full Attendance Note Saved to File History
Bugs - OneOffice
Youth Court Stage Reached Filtering
Search in Workflow Radio Button Not Selected by Default
Support Portal URL Updated in Error Messages and Help Links
"Digital Assistant" Renamed to "Customer Portal" with Updated URL
Ethnic Origin Field Restricted to Fixed Selection
Duplicate UFN Check on CDS6 Billing Run
CDS6 SPOC File Apostrophe Encoding Issue
Civil Billing Time Recording — Details Field Not Saving on Amendment
"Unable to Create Attendance Note" Error When Saving Time Recording
Civil Legal Aid — Calls In and Calls Out Charging at Incorrect Rate
Civil Legal Aid — Letters In and Emails In Incorrectly Charged on Legal Help Cases
Family/Matrimonial forms update July 2026
The Family/Matrimonial forms update July 2026 include:
C1 - Title Application for an order
C1A - Allegations of harm and domestic violence
C2 - Application - For permission to start proceedings
C9 - Statement of service
C51 - Application for a Parental Order
C52 - Acknowledgment - Section 54 or 54A of the Human Fertilisation and Embryology Act 2008
C63 Application - For declaration of parentage under section 55A of the Family Law Act 1986
C66 - Application for inherent jurisdiction order in relation to children
C67 - Application under the Child Abduction and Custody Act 1985
C68 - Application for international transfer of jurisdiction to or from England and Wales
C78 - Application for attachment of a warning notice to a child arrangements order
C79 - Application related to enforcement of a child arrangements order
C100 - Application under section 8 of the Children Act 1989 for a child arrangements, prohibited steps, specific issue order or to vary or discharge or ask permission to make a section 8 order
D11 - Application notice
FGM001 - Application for a Female Genital Mutilation (FGM) Protection Order
FGM003 - Application to vary, extend or discharge a Female Genital Mutilation (FGM) Protection Order
FL401A - Application for a Forced Marriage Protection Order
FL403 - Application to vary, extend or discharge an order in existing proceedings
FL403A - Application to vary, extend or discharge a forced marriage protection order
FL415 - Statement of service
FL431 - Application to be joined as, or cease to be, a party to Forced Marriage Protection Proceedings
FP6 - Certificate of service
Form C - Notice of a First Appointment
Hosted Customers
We'll apply the update automatically.
Non-Hosted Customers
Download from the form files >
Stay ahead with our expert-led webinars
Join our monthly webinars featuring industry specialists to help you get more from your software, stay compliant and keep pace with a rapidly changing regulatory landscape.
Each month, we round up the latest webinars and on-demand recordings - browse the full list below.
Webinar Title | Date & Time | Registration Details |
August Compliance Update | Thursday, 6 August at 12:30pm | |
What does the move to FCA regulation for AML mean for law firms? | Thursday, 20 August at 12:30pm | |
July Compliance Update | On demand | |
July AML Update | On demand |
Legal Customer Support Channels
Getting support for your Legal products is easy.
As you will be aware, we launched the Access Digital Assistant in March 2026. This is the quickest and easiest way to get help. If you are an entitled contact, you can ask a question through the Digital Assistant via the MyAccess Portal, giving you access to support 24 hours a day, 7 days a week. Our teams are also available between 08:00 and 18:00, Monday to Friday, should you need additional assistance.
We kindly ask that you try this channel first wherever possible, as we are continually enhancing and expanding the support content available to you. Your use of these tools supports our ongoing commitment to improving the customer experience
All software users can also access the dedicated Help Centre for One Office.
Should you need to contact us by phone, Legal Support has a single dedicated telephone number: 01206 696430.
If you have any old support numbers saved, please disregard them and ensure you use the number above going forward.
When calling, please listen carefully to the available options and select the one for your product. This will help ensure you are connected to the correct support team as quickly as possible.
As mentioned above, our digital channels are often the fastest and most convenient way to access support.
Upcoming training course bookings
Why book?
Below are the regularly scheduled courses that we deliver remotely every month. Course places are available to book all core sessions in the program and delegates join other users from our customer base. These are an ideal cost-effective training solution for firms who are looking for one or two members of staff to take on more in-depth learning and for user refresher purposes.
How do I book?
To arrange a booking for this solution or a group booking purely for your firm, please email the training team via [email protected].
August 2026 delegate day training:
One Office Supervisor - Thursday, August 20
Risk & Compliance Monthly Training Sessions
Each month our Risk & Compliance Consultancy Team run a training session on a key compliance topic based on the queries received into our compliance helpline, trends we are seeing in the sector or in our work with our customers.
Places can be booked through the FlexPoints catalogue for 70 points per attendee or you can email [email protected] if you wish to pay via invoice for £100 + VAT per place.
Sessions coming up:
Why File Closure Matters: Avoiding risks and strengthening compliance with Diana Borlea - Tuesday 18th August @ 10am
A Practical Guide to the SRA Accounts Rules with Rosanna Davenport - Wednesday 16th September @ 10am
Any questions or for further information on session agendas, please do not hesitate to reach out to us via [email protected]
We look forward to seeing you on a session soon!
Important CJSM changes due in mid-August
You may have seen in our recent email that the Ministry of Justice is changing how CJSM emails can be accessed. Here's a reminder of what this means and what you may need to do.
What's changing?
From mid-August 2026, CJSM emails will no longer be accessible via POP3 in Outlook. Instead, everyone will need to use the CJSM portal directly (cjsm.net) to read and send CJSM emails.
What does this mean for you?
For Most Users (including our hosted clients)
If you usually check your CJSM email using the CJSM web portal or plan to do so, no action is needed other than to make sure you are familiar with the portal.
If you use Outlook to receive your CJSM e-mails,we've put together a step-by-step guide on how to use the CJSM portal.
We strongly recommend that all users read this document.
For our non-hosted/On-prem customers
If you use POP3 to connect CJSM emails automatically to another system (such as Outlook, etc), or your own Microsoft Exchange server. You may need to make changes to avoid any disruption.
If you are unsure or know you rely on POP3 automation, please contact the CJSM Helpdesk before the proposed mid-August change over, for personalised support to help you make the necessary changes:
Email: [email protected]
Phone: 020 7604 5598
Next Steps
Read the guide on how to use the CJSM portal.
If you think you may be affected, please contact the CJSM helpdesk as soon as possible.
We are here to help make this transition as smooth as possible. Please don't hesitate to reach out if you need assistance or have any questions.
Why file closure matters: avoiding risks and strengthening compliance
In her latest article, Diana Borlea, Risk and Compliance Associate, explores why file closure should receive the same level of attention as client onboarding, helping firms strengthen compliance, reduce risk and ensure matters are concluded appropriately.