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Reset Your Entra ID Password

Find out how to reset your Entra ID password to login to the hosted desktop

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Written by Huzayfah Patel

📌 Note: Use this if your sign-in link looks similar to https://hosted.accesslegal.accessacloud.com/AAA_xxxxxxxx/, with the final part replaced by your company name.

⚠️ Important: If you sign in using SSO and you are not normally prompted to enter your credentials, open your sign-in link in an incognito or private browser window before you reset your password.

If you are unsure how to do this on your browser, please refer to one of the links below.

Reset Your Password

  1. Open your hosted desktop sign-in link in your browser.

  2. Enter your email address, then click Next.

  3. When you are prompted for your password, click Forgot my password.

  4. Complete the captcha, then click Next.

  5. Complete the multi-factor authentication step using your configured method.

  6. Enter your new password when prompted, then finish the password reset process.

Complete Multi-Factor Authentication During Password Reset

Use Text Message or Call

  1. Enter the phone number you use for multi-factor authentication.

  2. Wait for the code to be sent to your phone, then enter the code when prompted.

  3. Continue to the next screen, then set your new password.

Use a Mobile App

  1. Open your authenticator app and get the current verification code.

  2. Enter the code from the mobile app when prompted.

  3. Continue to the next screen, then set your new password.

Sign In With SSO Using an Incognito or Private Window

  1. Open an incognito or private window in your browser if you use SSO and are not normally asked for your credentials.

  2. Open your hosted desktop sign-in link in that window.

  3. Follow the password reset steps from the sign-in page.

📌 Note: You may need to use a private browsing session to stop your browser from automatically signing you in with SSO.

Sign In to Outlook After Resetting Your Password

  1. Open Outlook after you sign in for the first time with your new password.

  2. Enter your password again when prompted.

  3. Check behind other open windows if you do not immediately see the Outlook sign-in prompt.

📌 Note: On first login after a password reset, the Outlook login window may be hidden behind another window.

Get Further Help

  1. Open the MyAccess Portal Digital Assistant if you still need help.

  2. Ask a question, then type Speak to a human to be put through directly to the Support team.

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