Differences between the matter balance client total and the client control nominal, are usually caused when a matter open date is after the date of the first posting transaction.
The matter must be opened before a transaction can be posted.
This means the date of the first posting must be the same date as the matter open date or, dated after the matter open date.
Find the date the balances last agreed by running the matter balance report, tick the box Include Closed Balances.
Compare the client balance on matter balance report at for example, a month end date, with the client bank control, until you find the difference. You'll find it helpful to put this on excel.
When you find the difference, check the client bank nominal at the selected date range, look for a posting(s) to the value of the difference.
You'll find the matter reference on the client bank nominal, then check the matter ledger open date and amend as necessary.
You can also run a closed matter balance list to check if a matter with balances has been closed. Go to Reports, DPS Reports, Matters tab, Matter Balances, on the right click Only Closed Matters, Run Report.
If a matter with balances displays, simply re-open the matter. The system prevents matters with balances from being closed and there may have been an unreported error message for example, that caused the matter with balances to be closed.
If you are still having issues, please raise a new case online and reference the title of this article.