This requires a user with Supervisor security profile to go into DPSSQLConfig
Select Advanced, DPS Settings.
Select DEV and in the Value box beside Cashier Support Tools enter the number 1.
Save settings, the note under Cashier Support Tools contains additional information.
Exit DPS One Office and log back in, for the Config setting to take effect.
In DPS Financial Director select Tools , Cashier Support Tools, Remove Sales Allocation.
Enter the matter reference, click Remove Sales Allocation.
Go to Client Postings, Allocations, enter the matter reference.
The screen will display the unallocated entries.
Click Select All.
If the total comes to zero, this means the debit and credit entries net off to zero.
Allocate the entries in pairs, for example select a £100.00 debit to allocate with the related £100.00 credit.
The Allocate button will display in bold, click Allocate and repeat until the screen is clear.
The matter can be closed, check the Completion tab on the matter ledger and the message "outstanding allocations cannot close the matter" will not be displayed.
Finally, login to the Config, select Advanced, DPS Settings .
Select DEV and in the Value box beside Cashier Support Tools enter the number 0.
Click Save Settings. Log out of One Office and log back in for the Config change to take effect.