If you have a bespoke bill template for you firm, please use the workaround below:
From your billing screen, select Print Settings.
On the next window click on the drop down box for Print Layout - Bill.
Select a bill template.
Select Make Default Layout.
Close window and perform Print Preview or Request bill. Narrative will display in full.
Please note - These steps are only required to be actioned once, but will need to be performed on a each users machine that requests bills in this way.