When office credits are posted, it is optional to allocate them to an already posted item (i.e. a bill). If this doesn't take place and you are trying to close the file this message will appear. Please follow the steps below to match your DR's and CR's:
From the DPS FD Home Screen, select Client Postings.
From the drop-down list, select Allocations.
Enter Matter Ref, then press the Enter/Return key on your keyboard.
If you have multiple items to allocate, It's recommended to match off pairs one at a time. i.e. tick 125.50 and -125.50, then select Allocate, then tick 250.00 and -250.00 then select Allocate, and so on.
Once finished, refresh the matter ledger, and the previous warning on the Completion tab should now be removed.