Error message: DPSCloud Profile Management - profile only has xx% free space remaining
The above message indicates that you are running out of space on your personal profile and should either move or delete any unnecessary files. Failure to do so may result in you being unable to login to the system.
Additionally, after clearing files, it is recommended to log out of your virtual desktop session and log back in. This action allows the system to release the reclaimed space, ensuring that the changes take effect.
Immediate Actions to Reclaim Storage Space
Using Windows Explorer you can delete or move unnecessary files to either OneDrive or your companies storage.
The most common file locations where data may reside are:
Prioritize deleting or moving large files first, as this can provide immediate relief to storage constraints.
Desktop
Downloads
Documents
Emails – Inbox, Sent Items, Deleted items
Google Chrome Cache
Pictures
Music
Videos
Empty your Desktop Recycle Bin
Log fully log out of Citrix and back in again
If you are deleting data be sure to empty the recycle bin to free up space and logout and back in to Citrix.
Long-Term Strategies to Prevent Storage Issues
Your Office 365 OneDrive account provides you with plenty of space to use for your data which you can access from any device, anywhere. OneDrive storage is private and secure and can be utilised by following the steps below:
Regularly moving files to OneDrive reduces the amount of data stored in your profile, helping to prevent future storage issues.
To access OneDrive from the DPSCloud hosted desktop, browse to onedrive.live.com and login if prompted.
Click Upload and select files or folder depending on what you want to upload. File Explore will open and you can select the files you wish to upload.
Once you have confirmed they are uploaded you can then remove them from your DPSCloud desktop.
For more information about OneDrive and how to access it from other devices, visit the Microsoft Website.
Additional Long-Term Storage Solutions
You can copy your data to your company storage location which is normally mapped to a drive letter like F: or G: and is accessible via Windows Explorer.
Please note that this may be visible to everyone in your organization.
If you would like one of our support technicians to look into any low storage issues, or any related problems, please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team. We will need the following details:
Name of the user.
Storage drive letter, if applicable (C, D, F etc).
Contact number.
Once we have received the information outlined above, this will be actioned as soon as possible and a technician will be in touch as soon as possible.