Try running the matter balance report again, and select Only Closed Matters. This may locate the discrepancy.
Matters should not be able to be closed with balances, but this can crop up from time to time. If you locate the matter that is closed, with a balance, then simply the matter and the report should then match the TB control.
If you are still unable to locate the difference please ask a question in the MyAccess Portal Digital Assistant and ask to "Speak to a human" to be put through directly to our support team.
Matter Balances report does not match TB figure
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Written by Huzayfah Patel